Privacy Policy
Your personal information matters to us. Here's how we protect and handle your data at MindCerevo.
Introduction and Data Controller
MindCerevo ("we," "us," or "our") operates mindcerevo.com and provides business finance education services to individuals and organizations throughout Thailand. We understand that trust forms the foundation of any meaningful educational relationship, which is why we've designed our privacy practices to be transparent and straightforward.
As your data controller, we take responsibility for how your personal information is collected, used, and protected. This policy explains our practices in plain language because we believe you deserve to understand exactly how your information is handled when you engage with our educational programs and services.
Our commitment: We only collect information that helps us provide better educational experiences and never share your personal data with third parties for their marketing purposes.
Information We Collect
When you interact with MindCerevo, we collect different types of information depending on how you engage with our services. We've organized this information into categories to help you understand what we gather and why.
Personal Information You Provide
- Contact details when you inquire about programs: name, email address, phone number, and business information
- Educational background and professional experience when you apply for specialized programs
- Learning preferences and goals to customize your educational experience
- Feedback and communications when you contact our support team
- Payment information when you enroll in paid programs (processed through secure third-party providers)
Automatically Collected Information
Like most educational websites, we automatically collect certain technical information to improve your browsing experience and understand how our content performs. This includes your IP address, browser type, device information, and pages you visit on our site.
We use cookies and similar technologies to remember your preferences and provide personalized content recommendations. You can control these through your browser settings, though some features may not work as intended if you disable certain cookies.
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering quality business finance education. We believe in being direct about these purposes rather than hiding behind vague language.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program enrollment and delivery | Contact details, educational background, payment information | Contract performance |
| Personalized learning recommendations | Learning preferences, progress data, course interactions | Legitimate interests |
| Customer support and communications | Contact information, communication history, feedback | Contract performance |
| Website improvement and analytics | Usage data, technical information, behavioral patterns | Legitimate interests |
| Marketing communications (with consent) | Contact details, program interests, engagement history | Consent |
We never use your personal information for automated decision-making that could significantly affect your access to educational opportunities. All program admissions and personalization decisions involve human oversight and consideration of your individual circumstances.
Information Sharing and Third Parties
Your personal information stays within our educational ecosystem. We don't sell, rent, or trade your data to other companies for their marketing purposes. However, we do work with carefully selected service providers who help us deliver quality educational experiences.
Service Providers We Work With
- Payment processors for secure transaction handling (they never see your full payment details)
- Email service providers for course updates and communications
- Cloud hosting services for secure data storage and website functionality
- Analytics providers to understand how our content helps learners (using anonymized data)
- Customer support tools to provide timely assistance
All our service providers must meet strict data protection standards and can only use your information for the specific services they provide to us. We regularly review these partnerships to ensure they maintain appropriate security measures.
We may disclose personal information if required by law, court order, or government request, or if we believe such action is necessary to protect the safety of our students, staff, or the public.
Your Rights and Choices
Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have several rights regarding your personal information. We've designed simple processes to help you exercise these rights without unnecessary barriers.
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used format within 30 days. If you want to transfer your data to another educational provider, we'll help facilitate this process where technically feasible.
Correction and Updates
Found an error in your information or need to update your details? Contact us anytime to make corrections. We want to ensure your educational records and communications remain accurate and up-to-date.
Deletion and Restriction
You can request deletion of your personal information, though we may need to retain certain records for legal or legitimate business purposes (such as course completion certificates or financial records). You can also ask us to restrict processing of your data while we address any concerns you have.
To exercise any of these rights, simply email us at support@mindcerevo.com with your request. We'll verify your identity and respond within the timeframes required by law.
Data Security and Protection
Protecting your information isn't just a legal requirement for us—it's fundamental to maintaining the trust you place in us as your educational partner. We've implemented multiple layers of security to safeguard your personal data.
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments of our systems
- Access controls ensuring only authorized staff can access personal information
- Secure backup systems with geographical separation for data recovery
- Employee training on data protection and privacy best practices
- Incident response procedures for rapid containment of any security issues
While we implement robust security measures, no system is completely immune to risks. We commit to promptly notifying affected individuals and relevant authorities if any data breach occurs that poses a risk to your rights and freedoms.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and completion records | 7 years after completion | Educational certification requirements |
| Financial and payment records | 7 years from transaction | Tax and accounting obligations |
| Marketing communications data | Until consent withdrawn or 3 years of inactivity | Direct marketing purposes |
| Website analytics data | 26 months | Performance analysis and improvement |
| Customer support communications | 3 years from last interaction | Quality assurance and dispute resolution |
After retention periods expire, we securely delete or anonymize your personal information. Some anonymized data may be retained indefinitely for statistical and research purposes to improve our educational offerings.
International Data Transfers
While we primarily process your data within Thailand, some of our trusted service providers operate internationally. When we transfer personal information outside Thailand, we ensure appropriate safeguards are in place to protect your data.
These safeguards include using service providers in countries with adequate data protection laws, implementing standard contractual clauses approved by data protection authorities, and conducting regular assessments of international partners' security practices.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our website at least 30 days before the changes take effect.
Minor updates that don't materially affect your rights will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions?
We're here to address any concerns about your privacy and data protection.
Email: support@mindcerevo.com
Phone: +66 39 301 742
Address: 176 Thep Krasattri Rd, Tambon Thep Krasatti
Thalang District, Phuket 83110, Thailand
Our privacy team typically responds to inquiries within 2-3 business days.